Patient Rights at Mercy Regional Medical Center; Durango, CO


		Patient Rights Patients at Mercy Medical Center have the following rights: To impartial access to treatment, care and services within the capacity and mission of Mercy Medical Center and in compliance with law and regulation. To know the identity and professional status of care givers. To reasonable physical privacy during examination and medical treatment. This privacy will include both what other people can see and what they can hear. To be given complete and current information concerning their diagnosis, treatment options and prognosis. This information will include the potential consequences of refusing treatment. To participate in their health care planning and treatment. To consent to treatment before it is given, except in emergencies. To request a second opinion and/or consultation with a specialist. To formulate advance directives related to their health care and to establish a surrogate decision maker as permitted by law. Practitioners and staff will provide care that is consistent with these directives as permitted by law and the Ethical and Religious Directives for Catholic Health Care Services. To accept or refuse medical or surgical treatment, including forgoing or withdrawing life sustaining treatment or withholding resuscitation. To change their personal physician. To have access to their own medical record. To transfer to another facility, provided such a facility will accept them in transfer. To a reasonable response when a request is made for services that are within the hospital's capacity. To reasonable and safe practices and environment. To consent or refuse to participate in research activity. To request and receive an itemized statement for services rendered by the hospital. To be informed about the hospital's Patient Rights and Responsibility Policy. To be informed upon request of the hospital's policies pertaining to patient care. To have access to protective services. To have access to visitors, telephone calls, and mail. To have access to interpreter services when unable to speak or understand English. To confidentiality regarding all communication and records. To have access to pastoral and spiritual care services. To have one's cultural, psychosocial, spiritual and personal values, beliefs, and preferences respected, including the exercise of cultural and spiritual practices that do not interfere with the planned course of therapy or the well-being of others. To compassionate care if in the process of dying. To participate in decision-making regarding ethical issues and to have the assistance of a Patient Representative. To exclude any or all family members from participating in care decisions. To medical integrity when decisions are made about care. No matter how the hospital and physicians are paid and no matter how the hospital and physicians share financial risk, clinical decisions will be made in the best medical interests of the patient. To effective pain control. Staff will respond quickly to reports of pain; patient reports of pain will be respected; state of the art pain management will be employed; and patients will receive information about pain relief measures. To be free of restraint when there is an appropriate alternative. When restraint is necessary, it is explained and removed as soon as possible. To be treated with respect in a manner that supports personal dignity. To access, request amendment to, and receive an accounting of disclosures regarding their own health information as permitted under applicable law. To be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation. To file a complaint or grievance against the hospital, its staff or any of its physicians. Addendum for Children The parent/guardian of a child who is a patient has the right: To participate in decisions about the child's care. To have the child treated, except in an emergency, only after being informed of treatment plans and giving consent for the treatment. The child who is a patient will be given the opportunity to consent to treatment whenever possible. *Patients at* *Mercy* *Medical* *Center* *have the following responsibilities* To provide complete and accurate health information. To accept responsibility for the consequences of refusing any recommended treatment. To follow the treatment plan agreed upon with the physician. To provide insurance information and to be prompt in payment of hospital and physician bills. To follow hospital rules and regulations. To be considerate of other patients, particularly regarding noise, smoking and number of visitors. To report pain, to report when pain is not relieved, and to participate in pain assessment and management. If an individual has a concern about patient care or safety at Mercy Regional Medical Center, please contact the hospital’s management at (970) 764-3900. If those concerns are not addressed, the public may contact the Joint Commission on Accreditation of Health Care Organization’s (JCAHO) Office of Quality Monitoring by calling 1-800-994-6610 or e-mailing complaint@jcaho.org.