Mission and Values

From the moment you arrive at Mercy Regional Medical Center, you become part of a legacy of care that has spanned more than 120 years. Since our doors opened in 1882, our mission has been excellence. We strive to lead the region in the diagnosis and treatment of illness and injury. Above all, we aim to provide the highest quality health care and service to all of our patients.

We know that good care involves more than good medicine—that's why we focus on healing body, mind and sprit, and our concern for you extends to every part of your stay. We want your experience at Mercy Regional Medical Center to be as pleasant and as comfortable as possible.

The mission of Mercy Medical Center and its parent organization, Catholic Health Initiatives, is to nurture the healing ministry of the Church by bringing it new life, energy and viability in the 21^st century.

Fidelity to the Gospel urges us to emphasize human dignity and social justice as we move toward the creation of healthier communities.

Our Core Values:

• Reverence
• Integrity
• Compassion
• Excellence

Credo
We at Mercy Regional Medical Center are involved in a healing ministry. In order to help those who have entrusted themselves to our care and to live out our core values of reverence, integrity, compassion and excellence, we agree to abide by the following standards of conduct:

We put patients first.

• We practice
• Talking directly to the responsible person when we have concerns about a patient’s care;
• Listening to patients and families and giving them the information they need to make decisions;
• Giving each other the information we need to care for the patients;
• Considering the patient’s best medical interests and the patient’s preferences when making patient care decisions.
• We avoid
• Shortcuts that might have the potential to harm patients.

We treat each other with respect and dignity.

• We practice
• Listening to each other without interrupting;
• Acknowledging the viewpoint of others;
• Recognizing and praising each other’s accomplishments;
• Empathizing with each other;
• Collaborative decision-making and teamwork;
• Constructive disagreement and feedback in a private, neutral setting.
• We avoid
• Intimidation and threats;
• Demeaning comments (put-downs) or sarcasm;
• Public criticism of each other;
• Malicious gossiping (i.e. slander, libel and defamation);
• Making assumptions of fault in others.

We take responsibility for our own actions.

• We practice
• Honesty;
• Identifying and acknowledging problems that need to be addressed;
• Participation in problem resolution;
• Correcting misinformation’
• Acknowledging our mistakes and apologizing when appropriate;
• Striving for excellence by continuously improving our skills and knowledge;
• Taking care of personal physical, mental and spiritual health;
• Good stewardship of our resources;
• Acknowledging conflict and resolving it constructively and in a timely manner.
• We avoid
• Shirking responsibility by blaming others;
• Leaving our work for others to do.

JCAHO Accreditation
Mercy Medical Center is accredited by the Joint Commission on Accreditation of Health Care Organizations (JCAHO), the nation’s predominant standards-setting and accrediting body in health care. JCAHO accreditation is recognized nationwide as a symbol of quality.