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Public Relations / Marketing OfficerDavid Bruzzese For Immediate Release Mercy Merits Outstanding Patient Satisfaction Scores DURANGO, Colo.— Patients surveyed about their experience at the new Mercy Regional Medical Center gave the hospital exceptional marks according to recent patient survey data. Patient surveys conducted by health care industry research firm HealthStream Research show several patient care units at Mercy have some of the highest patient satisfaction scores compared to other hospitals. Mercy’s patient satisfaction scores are compared to other hospitals within the Catholic Health Initiatives (CHI) health care system as well as non-CHI hospitals in the research firm’s database of clients. Notable among the third quarter (July – Sept. 2007) results were Mercy’s rankings in both medical/surgical and transitional care/pediatrics inpatient satisfaction. Mercy ranked in the 99th percentile in both of these patient units compared to peer hospitals in The Jackson Organization database. Other distinguished results included Mercy’s overall patient satisfaction survey score of 96th percentile for all patient units, which includes orthopedics/spine, medical/surgical, family birthing center, transitional care/pediatrics, emergency department, same day surgery and outpatient diagnostics. Survey responses from orthopedic and spine unit patients were exceptionally high as well, with 9 of the 16 questions posted as being in the 99th percentile rank compared to peer hospitals. Responses to the other 7 questions not ranked in the 99th percentile were ranked in the mid- to high 90th percentiles. “We’re committed to providing quality, compassionate, personalized care; and overall, these survey results show we delivered on that promise,” said Mercy Regional Medical Center CEO Kirk Dignum. The patient surveys included questions regarding comprehensive communication by the nurses and doctors involved in the patient’s care; compassionate pain management; the level to which the patient trusts and would recommend the facility to others, the cleanliness and quietness of the unit; and more. “We are proud of our staff—all of whom are very dedicated to our patients and their care,” said Dignum. “These results show our commitment to our core values: reverence, integrity, compassion, and excellence.” Patients are randomly selected and surveyed after they are discharged from the hospital. Patients voluntarily participate in the surveys and their responses are kept anonymous. Mercy Regional Medical Center, a not-for-profit, acute-care hospital, relocated to a new facility the Three Springs / Grandview area of Durango in June 2006. The 212,000-square-foot, $82 million hospital features 82 private patient rooms, five operating suites, state-of-the-art technology, and amenities such as a healing garden. Attached to the hospital is a 153,000-square-foot medical office building that houses 21 provider practices, an outpatient surgery center, and hospital administrative offices. Mercy Regional Medical Center is a member of the not-for-profit, Denver-based Catholic Health Initiatives health system, which includes 72 hospitals; 42 long-term care, assisted and independent living and residential facilities; and two community-based health organizations located in 19 states and providing nearly $480 million in community benefit annually. # # # |
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